Delivery & Returns
Delivery & Returns
UK Shipping
- 🚚 Free UK Shipping on all orders
- 📦 Dispatch: next day (Snazzy Pooch branded)
- ✨ Personalised: up to 5 working days
- 💍 Wedding Tails: up to 10 working days
- ⏱ After dispatch: 2–3 days (branded), 5–10 days (suppliers)
International Shipping
- 🌍 Flat rate: £9.99 GBP (auto-converted to your currency at checkout)
- ⏱ Delivery: 7–14 business days (customs can add delays)
- 💡 Any local duties/taxes payable by recipient
Returns & Exchanges (30 Days)
- ✔ Returns accepted within 30 days (excl. personalised)
- 🔄 Exchanges accepted — we ship the replacement free
- ❌ Personalised items returnable only if faulty/damaged
- ⚡ Faulty? Email info@snazzypooch.co.uk with photos — we cover return postage
- 💳 Refunds within 5 business days after we receive the return
Delivery & Returns
Shipping (UK)
At Snazzy Pooch, we aim to get your furry friend's goodies to you as quickly as possible!
Shipping Rates:
- Free UK Shipping: Free shipping on all UK orders.
Dispatch Times:
- Snazzy Pooch Branded Products: Next day dispatch.
- Supplier Products: Please allow 5–10 business days for delivery.
- Personalised Products: Allow up to 5 working days for dispatch.
- The “Wedding Tails” Collection: Allow up to 10 working days for dispatch.
Estimated Delivery Times (after dispatch):
- Snazzy Pooch Branded: 2–3 business days
- Trusted Supplier Products: 5–10 business days
- Personalised Products: 5 business days
Shipping Carriers:
We use Evri and Royal Mail. Tracking details will be emailed after dispatch.
International Shipping
We now ship to a wide range of destinations (full list shown at checkout).
Shipping Rates:
- Flat Rate: £9.99 GBP per order (shown in your local currency at checkout).
Dispatch & Delivery:
- Dispatch: Same timelines as UK (see above).
- Delivery: Typically 7–14 business days after dispatch; customs may add time.
Customs & Duties:
International customers are responsible for any import duties or local taxes.
Returns & Exchanges – 30-Day Policy (excluding personalised items)
Returns:
- Accepted within 30 days of delivery (personalised items excluded).
- Customer pays return postage unless the item arrived damaged or faulty.
Exchanges:
- Exchanges within 30 days (personalised items excluded).
- Customer pays to send the item back; we ship the replacement free.
Damaged or Faulty Items:
- Contact info@snazzypooch.co.uk with photos.
- We’ll provide a free return label and offer a replacement or full refund.
How to Start a Return/Exchange:
- Email info@snazzypooch.co.uk for authorisation and instructions.
Conditions:
- Items must be unused, in original condition, with all tags attached.
- Personalised items are non-returnable unless faulty/damaged.
Refunds:
Processed within 5 business days after we receive your return.
Questions? Email info@snazzypooch.co.uk.