Delivery & Returns
Delivery & Returns
Shipping (UK)
At Snazzy Pooch, we aim to get your furry friend's goodies to you as quickly as possible!
Shipping Rates:
* Free UK Shipping: Free shipping on all UK orders.
Dispatch Times:
* Snazzy Pooch Branded Products: Next day dispatch on all Snazzy Pooch branded items!
* Supplier Products: For products sourced from our trusted suppliers, please allow 5-10 business days for delivery. This allows time for processing and shipping from their warehouses.
* Personalised Products: Please allow up to 5 working days for dispatch of personalised items, as these require extra care and attention to detail, including engraving.
* The "Wedding Tails" Collection: Please allow up to 10 working days for dispatch. These require extra attention to detail to ensure they are perfect for any occasion.
Estimated Delivery Times (after dispatch):
* Snazzy Pooch Branded Products: 2-3 business days
* Trusted Supplier Products: 5-10 business days
* Personalised products: 5 business days
Shipping Carriers:
We use Evri and Royal Mail for our deliveries. You'll receive a tracking number in your shipping confirmation email so you can follow your order's journey.
Important Shipping Information:
* While we strive to meet these delivery estimates, please remember that shipping times can sometimes be affected by unforeseen circumstances like adverse weather, carrier delays, or high order volumes. We appreciate your patience and understanding.
For any shipping enquiries, please don't hesitate to contact us at info@snazzypooch.co.uk.
Returns & Exchanges - 30-Day Policy (excluding personalised items)
We want you and your pooch to be happy with your purchase! Here's our revised returns and exchanges policy:
Returns:
* We accept returns within 30 days of delivery, excluding personalised items.
* Customers are responsible for return shipping costs, except in cases where the item is damaged or faulty upon delivery.
Exchanges:
* We offer exchanges within 30 days of delivery, excluding personalised items.
* Customers are responsible for the cost of returning the item for exchange.
* we will then return exchanged items to you with free shipping
Damaged or Faulty Items:
* If your item arrives damaged or faulty, please contact us immediately at info@snazzypooch.co.uk with photographic evidence.
* We will provide a free return shipping label for damaged or faulty items, and offer a replacement or full refund.
How to Initiate a Return or Exchange:
* Email us at info@snazzypooch.co.uk to request a return or exchange authorization.
* Once your return or exchange is authorized, we will provide you with the necessary instructions and the return address.
Return/Exchange Conditions:
* Products must be returned in their original condition, unused, and with all tags still attached.
* Personalised products are non-returnable and non-exchangeable unless they are damaged or faulty upon arrival.
Refund Processing:
* Refunds will be processed within 5 business days of us receiving the returned item.
Questions?
If you have any questions about our return or exchange policy, please contact us at info@snazzypooch.co.uk.