FAQ

Absolutely! Just enter your engraving details in the personalisation box on each product page before adding to cart.

If your order hasn't been processed yet, we may be able to amend it. Email us at info@snazzypooch.co.uk ASAP to make changes.

Most personalised orders arrive within 7–15 working days. You'll receive tracking details once dispatched.

Currently we only ship within the UK, but we're working on expanding soon!

Check our size charts linked on each product page, or visit our Size & Measurement Guide.

Unfortunately we cannot exchange personalised items, so please double check your sizing before ordering.

We use soft, durable materials like velvet, fleece, leather, and polyester blends depending on the style — always selected with comfort and safety in mind.

We recommend hand washing with mild soap and cold water, then air drying to keep your accessories looking their best.

As each personalised product is made to order, returns are only accepted for items that arrive damaged or incorrect.

Please email us within 48 hours of delivery with a photo of the issue and we’ll resolve it quickly.