FAQ

Yes! Just enter your engraving details in the box on the product page before adding to cart.

If your order hasn’t been processed, we may be able to amend it. Email us at info@snazzypooch.co.uk as soon as possible.

UK orders usually arrive in 2–3 working days after dispatch. International orders take 7–14 business days depending on customs — see our Delivery & Returns page.

Yes — we ship worldwide for a flat rate of £9.99 GBP (shown in your currency at checkout). Local customs duties or taxes may apply.

Yes, you’ll get a tracking number by email once your order has been dispatched so you can follow your parcel.

International customers are responsible for any customs duties, taxes or import fees charged by their local authorities.

Your customs office may require payment of duty or tax before release. Please check your country’s import rules before ordering.

Use the size charts on each product page or visit our Size Guide for help.

Exchanges are available within 30 days (excluding personalised products). Please double-check sizing before ordering personalised items.

Yes! Explore our full collection of matching harnesses, collars and leads here: Shop Matching Sets.

We use soft, durable materials such as velvet, fleece, faux leather and polyester blends for comfort and safety.

Hand wash with mild soap and cold water, then air dry to keep them looking their best.

We accept Visa, Mastercard, Amex, PayPal, Klarna, Apple Pay, Google Pay and more — all shown at checkout.

Yes, discount codes can usually be applied on sale items unless stated otherwise.

Currently we don’t offer gift wrapping, but all orders arrive neatly packaged and ready to gift.

Personalised items can only be returned if they arrive damaged or faulty — see our Returns Policy.

Email us at info@snazzypooch.co.uk within 48 hours of delivery with a photo of the issue. We’ll send a free return label and replace or refund your item.