Snazzy Pooch FAQs

Ordering & Personalisation

Can I personalise my order?
Absolutely! Just enter your engraving details in the personalisation box on each product page before adding to cart.
Can I change my order after placing it?
If your order hasn't been processed yet, we may be able to amend it. Email us at info@snazzypooch.co.uk ASAP to amend any orders.

Shipping & Delivery

How long does delivery take?
Most personalised orders arrive within 7–15 working days. You'll receive tracking details once dispatched.
Do you ship internationally?
Unfortunately we dont offer international shipping at checkout yet.

Sizing & Fit

How do I know what size to order?
Check our size charts linked on each product page, or visit our Size & Measurement Guide.
Can I exchange if the size is wrong?
Unfortunately we cannot exchange personalised items, so please double check your sizing before ordering.

Product Quality & Care

What are your collars and harnesses made of?
We use soft, durable materials like velvet, fleece, leather, nylon & polyester blends, depending on the style. All products are designed with comfort and safety in mind.
How do I clean my accessories?
We recommend hand washing with mild soap and air drying to keep your items looking their best.

Returns & Refunds

Can I return a personalised product?
As each personalised product is made to order, returns are only accepted for damaged or incorrect items.
What if my item arrives damaged?
Please email us within 48 hours of delivery with a photo of the issue and we’ll make it right.